The mailbox area is located next to the pool.
OUTGOING MAIL
Outgoing mail can be dropped in the outgoing mail slot to the bottom right side of the mailboxes.
Please make sure your mail is in a stamped & addressed envelope.
USPS LARGE PACKAGE LOCKBOX
If your package does not fit inside the mail box, USPS may leave your package inside the lock box.
USPS will provide a key inside your unit’s mailbox for you to open the lock box.
Once the key is used to open the lock, it cannot be removed, the postal worker will retrieve it.
PACKAGE THEFT
DO NOT ORDER VALUABLE ITEMS DELIVERED BY MAIL
Mail carriers often do not complete deliveries to the front door and instead packages in the mail area, where they are at risk for mail theft. The delivery is incomplete if left outside of the mailbox. It is not recommended to have valuable items sent by mail. Request valuable items to be shipped to a local branch or in store for pick up.
REPORT MAIL LOSS DUE TO CARRIER’S WRONGFUL INCOMPLETE DELIVERY
Mail carriers do not have the right to leave packages in the mailroom area. They need to deliver packages to the recipient’s front door or leave a written notice in the mailbox or on front door to hold the package for pick up at the local branch.
Residents have the right to report an incomplete delivery to both the merchant and mail carrier to claim monetary loss. Standard protocol for reporting stolen or undelivered packages should be as follows:
- Report stolen/lost package caused by incomplete delivery with lost date & time to the merchant and its carrier
- Claim monetary loss from the merchant
- Lost or undelivered packages by USPS can be reported to the Postal Inspection at 1-800-275-8777 for an investigation to take place
MAIL THEFT IS A CRIME, REPORT IT TO THE POLICE
If you lost a package in the mail area or at your front door, please file an LAPD police report online for theft:
https://www.lapdonline.org/file-a-police-report/
HOA will provide security camera footage upon LAPD’s investigation request
Local LAPD station:
Hollenbeck Community Police Station
2111 E. 1st Street
Los Angeles, CA 90033
323-342-4100
PACKAGE DELIVERY
In order to prevent mail loss you can request your packages to be delivered as below:
- Require package to be delivered to your front door when placing your order.
- *Request a signature confirmation for package delivery
- *Order package by certified mail
*The carrier will need to issue you a written notice to obtain your signature to leave you package at your front door.
Please monitor your packages arrival date & pick it up as soon as it is delivered.